Oyal to your business. And that is the success of your business. For the calculation formula, let’s take a look at the previous article that I have written about. Customer Lifetime Value ( CLV ) . Cost per repeat purchase Another aspect of the measure of success is cost. which is Customer Retention Cost (CRC) is a comparison of the cost of money spent on successful marketing versus your total number of customers. This data shows how much money you spend on each repeat customer acquisition. It will help you manage costs in a way that fits perfectly with your marketing activities that directly affect your customers.
The brand or business
Customer Effort Score The Customer Effort Score Malaysia WhatsApp Number List (CES) is a measure of how difficult it is for customers to communicate with your brand or business. That means you ne to try to minimize the frustration or annoyance of your customers as much as possible. This indicator is express in the form of after-sales service and various touch points. (Touchpoints) offline, whether it is contact with the staff. problem solving product registration ordering, payment, which includes the difficulty of using the product Think about it, the more time the customer takes or more steps to communicate with you.
Which is a reflection
Will make the customer feel bad and the B2C Database experience during that time would not be good, right? This results in a situation where customers may turn away from your brand and product altogether, according to the Customer Effort Score (CES).It can be measur with a survey in the Likert Scale to see how much the customer agrees. . Customer Satisfaction Score The Customer Satisfaction Score (CSS) is similar to the word of mouth score. But the difference is that customers directly describe the experience gain from.
