Of products and services is the first factor of Customer satisfaction (Customer Satisfaction) , all of which is the sum of the customer’s experience of using the product or service. It expects positive outcomes that result in customer satisfaction. Perceiv Value Value is the second factor, which means The value resulting from the comparison between the quality of the product and the price that the customer paid. Of course, if the value between the features of the product or service looks less than the price paid. Satisfaction can never be positive. But if customers are willing to pay more and get equally good quality.
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Next time spending on price is no longer a problem. Customer Bulgaria WhatsApp Number List Expectations ( Customer Expectations) The last factor is customer expectations. Which measures what customers expect to receive from using the product or service. As a result of both the experience of using the product or service directly Awareness through marketing communications, advertising, public relations about the product or service. How much is it that you have experienc yourself or heard from other people? And also look at the opportunity to offer new products or services in the future of that brand or business as well.
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Factors, if positively replenish customers B2C Database will become Customer Loyalty, which results in repeat purchases in the future. On the other hand, if all factors are unable to fill customers. It will become a negative talk, both in terms of telling. Complaining on social mia or complaints through various channels But there is a chance that customers will turn into Customer Loyalty If a brand or business has modifi or improv to continuously satisfy customers as well. ways to increase customer satisfaction Customers are the most important thing in business for every business.
