That the customer becomes frustrat or dissatisfi? It can cause negative effects on your brand as well. Paying attention to the customer touchpoint will give you insight into how to satisfy your customers. Complete all the points for a great experience with your brand. What is a Customer Touchpoint? The term Customer Touchpoint is the customer’s point of contact with your brand. Or you communicate your brand through various mia to customers. From beginning to end, for example, customers find your business online, advertise, visit your website.
Relationship management connect
Seeing from a shop (Shop) or a customer service Bangladesh Email List center (Customer Service), which can say that the customer’s touch point with your brand. It can happen before, during and after the purchase of goods and services. By which you will be able to identify various touch points. it is necessary to create Customer Journey Map to ensure that customers will be satisfi at every point along the journey. contact points Before purchase touchpoints website Social Mia Reading Customer Reviews or Testimonials Directory of products Advertise both online and offline. promotional promotion public relations different forms of marketing shop, department store Advertise in a store or department store.
Once you can identify
Word of mouth Events held in shops or department B2C Database stores content creation through various mia Participating in various community-bas activities Points of contact during the purchase (During Purchase) Websites (E-Commerce) Showroom or shop format Product demonstration video salesperson involvement sending messages product review product catalog Advertising at the point of sale Points of contact after purchase (After Purchase) Thank you card or email Opinion and satisfaction surveys Receipt Validity product packaging form Customer service center, both in the form of a service shop or online After sales support team presenting new promotions Customer Loyalty Program.