Service or business and analyzing it to improve or develop your brand even further. Let’s see the benefits of listening to audio through social mia channels or Social Mia Listening. customer engagement Creating opportunities to engage customers with your brand When customers share good stories or offer comments on Facebook, Twitter or offer various comments. It is an opportunity for you to talk to get to know your customers and improve your products or services. crisis management With social mia being real-time or fresh all the time. Occasionally, there may be situations or events that negatively affect your brand or product.
This is not always
Listening to different opinions will allow you to begin to see the potential risks of bad events in the future. So that you can quickly plan to deal with it. track competitors In addition to recognizing what customers are saying about your brand, You can also get to know what other people are talking about your competitors. This is important information that you will use in business and marketing planning, such as new product launch plans. or conducting various marketing campaigns in order to monitor and adjust the plan to be able to compete with competitors in time.
The complexity has its
Find customer problems (Pain point) It’s B2C Database not just about listening, but in a good way that customers talk about your brand. But more importantly, it is listening to what is not good for customers, which is useful information for improving products or services. and may include a marketing team to communicate more appropriately with customers. You may get new creative ideas for product development or good marketing campaigns from customer problems. Opportunity to generate new sales Social listening will help you build a better relationship with your customers for better sales opportunities.
