Corporate strategy. Including a survey of Customer Management IQ who are involv in customer experience management, it was found that the importance of the customer experience to the business is the top priority for everyone. More than % show the importance of a promising consumer experience to modern businesses. Mainly Emotional According to a study by the Journal of Customer Research, more than % of experiences are emotional. that stimulate attitudes towards decision-making Customers become customers who are loyal to the brand (Loyalty) because they have an emotional attachment (Emotional Attach) that makes them feel and feel our products and services.
By which you will
If any business can create an emotional bond, it can North Korea Email List generate up to % more sales opportunities compar to competitors.Every business nes to be develop or improv so that customers are satisfi with their products or services. Which ne to take care of customers throughout the process from before the sale during sale Including after sales and even if you deliver a good product or service But what if you forget other important details that the customer becomes frustrat or dissatisfi? It can cause negative effects on your brand as well.
Be able to identify
Paying attention to the customer touchpoint will give you B2C Database insight into how to satisfy your customers. for a great experience with your brand. What is a Customer Touchpoint? The term Customer Touchpoint is the customer’s point of contact with your brand. Or you communicate your brand through various mia to customers. From beginning to end, for example, customers find your business online, advertise, visit your website. Seeing from a shop (Shop) or a customer service center (Customer Service), which can say that the customer’s touch point with your brand. It can happen before, during and after the purchase of goods and services.
